Items can be exchanged or Returned within 30 days of the delivery date.
Original Condition.
Items need to be in the exact same condition as they were received.
The product must be returned with all original packaging material,
authenticy papers, case, cloth, and warranty cards. We will
not accept returns on used items; a fee will be applied to unacceptable
returns shipping it back to the customer.
RX Eyeglasses Please
Note: We don't accept returns on Eyeglasses filled with prescription
lenses.
Gift Cards and Special Gift Add on Options are Non-Refundable
Exchanges
Exchanges are free! If you want to return an item for a different size, color, or frame, EzContactsUSA will gladly do it, and for free. Shipping charges may apply.
You might be eligible for free return shipping!
Click
here for details
Just follow these 3 simple steps to have your item EXCHANGED.
Call or email us to acquire a Return Merchandise
Authorization (RMA) number.
Complete return form sent to you. Please fill out
clearly what you are returning and what you are exchanging it for. Send it along
with your package.
Ship it back to us in a box, not in any kind of
envelope.
Please allow 48-72 hours from when items are
received for us to ship out the item of exchange
and to process any price differences.
Returns
20% Restocking Fee. The amount to be refunded
for items that are returned will be the cost of the item minus any coupons used
and will not include shipping charges. Plus all sunglasses & eyeglasses are
subject to a 20% restocking fee.
Just follow these 3 simple steps to have your item RETURNED.
Call or email us to acquire a Return Merchandise
Authorization (RMA) number.
Complete return form sent to you. Please fill out
clearly what you are returning and the reason of return. Send it along
with your package.
Ship it back to us in a box, not in any kind of
envelope.
Please allow 48-72 hours from when items are received for us to process the refund.
Return Policy for all brand Contact Lenses
Closed and Unmarked. EZContactsUSA will accept returns on all closed and unmarked contact lens boxes that are 2 year prior expiration date. Unacceptable returns will be subject to a fee shipping it back to the customer.
Exchanges
Exchanges are Free! Just call us for a Return form and RMA number before shipping it back. Shipping charges may apply.
Please allow 48-72 hours from when items are received for us to ship out the item of exchange and to process any price differences.
Returns
$3.00 Restocking Fee. All contact lens refunds are subject to a $3.00 restocking fee per box.
Please allow 48-72 hours from when items are received for us to process the refund.
How to Return: Please Follow Steps 1-3 Above.
Please allow 48-72 hours from when items are received for us to
process the refund. The amount to be refunded will be the cost of
the item minus any coupons used and will not include shipping charges.
All contact lens refunds are subject to $3.00 Restocking fee per
contact lens box.
Contact our Customer Service at:
Phone: 1-888-267-5367
Email:
Discrepancies/Defects:
Please notify us within 24 hours of delivery date for any package discrepancies or defects. We will not take responsibility if notified after 24 hours.
EZContactsUSA is not responsible for packages lost in transit.
